Pest Control Product FAQ’s

How is the Eagle Kite telescopic pole mounted to the ground?
Hello Larry We don’t have a weighted base plate, but we do have a ground stake. This stake is basically a metal tube that the Kite pole slips into, and a length of angle iron welded onto the bottom of the tube that can be banged into the ground. You could do this at the beach but do use the smaller Bird Gard Kite if you are installing the Kite into the sand as the larger Eagle Kite has a much greater surface area and thus wind resistance and might be too heavy for a sand-based installation. Regards Bird Gard
Is the sensor light required to be on in order to repel the possums or does the sound work alone?

Hi Keith

The sensor light isn’t a deterrent in itself, but it does come on every time the device emits ultrasonics.

So yes it does need to come on to repel possums even though it doesn’t do much to repel possums itself, it’s the ultrasonics that repels possums.

Bird Gard

We have approx 200 m2 lawn/garden, & 100m2 garden on an upper level at the back, all getting torn up by bandicoots. We’ve neighbours each side but none behind us. Will the CEX be effective on the low sound setting? Would the medium sound setting cause a noise complaint? Or should we select the Possum Deterrent. What is your recommendation to cover the area we have effectively?

Hi Angela
Have you ever heard the difference between the low and medium setting on the CEX?. It is the medium setting that works well against bandicoots, but it is a constant low-level noise. Any close neighbour and your own comfort for that matter do need to be considered.
I have to guess your circumstances from what you have said, and I guess that protecting your front lawn/garden area with a CEX won’t be a good idea. But maybe your back area would be OK, this is best discussed.
When the CEX device cant is used, we use the much quieter possum deterrent. The Possum Deterrent has a max range of 10 metres against bandicoots which is half the range of the CEX device. But if you need a quiet device the possum deterrent is our prefered device to repel bandicoots.

Bird Gard

I am the onsite manager of a complex of 88 townhouse and we have a bushland in the middle full of crows which are driving away other native birds and have become pest.

The Crow Repeller is one of several different size devices to repel Crows. All these devices emit the same series of bird calls to repel Crows, such as an actual crow call that means ” danger ” All these devices a 12v weatherproof devices so you can operate off a 12v battery or 240 via an adapter. The Crow Repeller is the smallest of the devices, and there are larger up to 4 speakers and up to 8 speaker devices

Which one of these devices will be best for your situation is best discussed so do give us a call.

Bird Gard

I have a dozen or so possums in the roof area…how can I use this device to get them all out…or will it work in the roof cavity and lastly will it affect my cats?

Hello Jacki

The Vermin X and its smaller version the CEX work well against possums and fortunately have no effect on Cats.
However, when on the possum setting both these devices make an audible sound you can hear, and this could be a problem for people.
If the level of sound isn’t a problem at your place 1 x CEX with the extra speaker or 1 x Vermin X with its 4 speakers would defend your roof space well.
Most people will use just one device, but if you have a divided, L shaped or cluttered roof space there is a greater probability that you will need a device or a speaker in each divided area.
In a roof space, we normally use the Roof Off device or the larger 4 speaker ultrasonic device.
When programmed for possums the Roof Off device won’t bother your cats, but the larger Ultrason could if the speakers had a line of sight with your pets, but this is unlikely if the speakers are inside the roof space.
Two Roof Off devices or 1 x Ultrason device would be needed for divided roof space.
If you have any other questions or wish to order just give us a call.

Bird Gard

What sort of warranty / guarantee do you offer on this product please

Hello Carol

The CEX device comes with a 12-month warranty and a 30-day money-back guarantee.

Bird Gard

What is the frequency range on C-medium with Vermin-X please?

Hello Gabrielle,

The C-medium mode ranges from 4 to 40 KHz

Bird Gard

Please could you advise as to whether the ‘Constant Night Mode’ means that when set to this, the ultrasonics (in addition to the light) will not work during the day?

Hello Jenny

There are two small switches on the back of the possum deterrent. If one switch is on the ” constant mode “, the device will randomly and intermittently emit ultrasonics. If the other switch is on ” night mode ” the device will automatically turn on at dusk and off again at dawn, so the device won’t be on during the day. Normally if you’re using the device outdoors to repel possums you won’t need the device on during the day, so we preprogram the device for Night Mode before we despatch. The light from the possum deterrent is better described as a small red glow. It comes on only when the possum deterrent emits its ultrasonics. If the device is programmed for night mode the small red glow won’t come on during the day.

Lets us know if you have any more questions

Regards Bird Gard

Your site says the adaptor is not waterproof. What exactly do you mean by that – is that the entire cord or the actual unit? We need to install ours on top of our roof as the possum and rats use it as a thoroughfare at the moment – right across our bedroom! This will mean the unit would be exposed to the elements.

Hello Ingrid

I have been overseas and have just noticed that we haven’t responded to your questions.

The Possum Deterrent can be used outside and so can the power cord. They are both weatherproof and installing the device on your roof isn’t a problem.

It is the adapter/transformer that plugs into a 240 power plug that isn’t weatherproof, so you do need a PowerPoint that is undercover so the adapter doesn’t get rained on.

The adapter has a 2 metre long power cord, and we have 10 and 20-metre extension cords that can be pushed onto the 2-metre cord of the adapter. These extension cords will allow you to get the device onto your roof

The 10 and 20-metre extensions cords are 9v so you cant electrocute yourself like you could with a normal 240v household extension cord, and they are thin like speaker cable. It is OK to use the 9v cords outdoors.

Regards Bird Gard

I am planning to use the Roof off Possum Deterrent outside as we have possums in our trees. However it might be too much to have the strobe on every night once the possums are gone. Can I switch the light off or should I buy the cheaper version?


It is possible to disengage the strobe light, and you will need a Phillips head screwdriver, but best I explain how to do that over the phone.

Regards Bird Gard

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